CRM & CommunicationBuilt for Hospitality
Manage guest profiles, loyalty programs, and all communications from one central hub — build lasting relationships and deliver personalized experiences.
Complete Guest Management
View, search, and manage all your guests in one comprehensive database with powerful filtering and bulk actions.
| Guest Name | Contact | Nationality | Reservations | Last Stay | Tags | |
|---|---|---|---|---|---|---|
Sarah Johnson | sarah.j@email.com +1 555-0123 | USA | 12 | 2024-12-15 | VIP Repeat Guest | |
Ahmed Hassan | ahmed.h@email.com +971 50-123-4567 | UAE | 5 | 2024-12-20 | Business | |
Marie Dubois | marie.d@email.com +33 6 12 34 56 78 | France | 8 | 2024-12-18 | VIP | |
Carlos Rodriguez | carlos.r@email.com +34 612 345 678 | Spain | 3 | 2024-11-30 | Repeat Guest | |
Yuki Tanaka | yuki.t@email.com +81 90-1234-5678 | Japan | 2 | 2024-12-22 |
Showing 1-5 of 248 guests
Smart Search
Find guests instantly by name, ID, email, or phone number
Advanced Filters
Filter by nationality, tags, booking history, and more
Bulk Actions
Tag, update, or manage multiple guests at once
Complete Guest Profile Management
Create, edit, and view detailed guest profiles with full reservation history, loyalty data, and internal notes.
Sarah Johnson
12
47
$8,450
$180
Deluxe Suite
RES-2024-1215
Dec 15-18, 2024 • Deluxe Suite
$720
RES-2024-1105
Nov 5-8, 2024 • Ocean View
$540
RES-2024-0912
Sep 12-15, 2024 • Deluxe Suite
$720
Reward Your Best Guests
Build lasting relationships with a fully integrated loyalty program. Track points, manage tiers, and reward repeat guests.
1,247
Total Members
485,200
Points Issued
892
Redemptions
48
Platinum Members
Loyalty Members
Manage points and membership tiers
| Member | Tier | Points Earned | Points Redeemed | Balance | Actions |
|---|---|---|---|---|---|
Sarah Johnson | Gold | 4,250 | 2,150 | 2,100 | |
Ahmed Hassan | Silver | 1,800 | 500 | 1,300 | |
Marie Dubois | Platinum | 12,500 | 8,000 | 4,500 | |
Carlos Rodriguez | Bronze | 650 | 0 | 650 |
Showing 1-4 of 1,247 members
Tiered Rewards
Bronze, Silver, Gold, and Platinum tiers with increasing benefits
Easy Redemption
Convert points to room upgrades, discounts, or special experiences
Bulk Adjustments
Add or deduct points for multiple guests with a single action
Unified Inbox for All Guest Communications
Manage all guest communications from one place — email, WhatsApp, and chatbot conversations in a single, organized inbox.
Re: Reservation Confirmation #RES-2024-1220
Thank you for the confirmation. I have one question about...
New Booking Notification - Dec 28-30
You have received a new booking for your property...
Early Check-in Request
Hello, I was wondering if it would be possible to check in...
Thank you for the wonderful stay!
I wanted to express my gratitude for the excellent service...
Click an email to view details and reply
IMAP Integration
Connect your email for a fully integrated inbox
Reply & Compose
Send emails directly from the PMS interface
Attachments
Send and receive files with guest communications
Multi-Channel
Email, WhatsApp, and chatbot in one place
Configure Email & Notifications
Set up SMTP and IMAP credentials, manage email templates, and control notification rules from one central place.
Email Server Configuration
SMTP & IMAP settings
Email Templates
Customize automated emails
Notification Rules
Control which events trigger notifications
Self-Service Guest Portal
Empower guests with a branded portal for bookings, requests, payments, and communication — reducing staff workload while enhancing the guest experience.
Reservation-Based Login
Guests access the portal using their booking confirmation number and email — no password needed.
Tiered Access Control
Pre-arrival guests see limited features; in-house guests unlock full portal capabilities.
Experience & Activity Booking
Guests can browse and book spa treatments, tours, dining, and other experiences.
Digital Concierge
Submit requests for housekeeping, room service, or special arrangements directly.
Live Folio & Payments
View real-time charges and make secure payments before or during the stay.
Profile & Preferences
Guests can update their information, dietary preferences, and special requests.
Complete Guest Self-Service
The Guest Portal integrates seamlessly with Salnim PMS, giving your guests a modern, mobile-friendly experience while reducing front desk inquiries.
Build Lasting Guest Relationships
Manage guest profiles, loyalty programs, and communications from one central hub — deliver personalized experiences that keep guests coming back.
Everything you need for guest relationship management