How can we help you today?
Search our library of resources or connect with our support team. Our experts are ready to assist you.
Knowledge Base
Our primary documentation source. Comprehensive guides and API references.
Read GuidesUser Community
Discuss solutions with fellow users and share your implementation tips.
Join DiscussionVideo Training
Visual learner? Watch our latest feature walkthroughs and technical deep-dives.
Start WatchingStill stuck? Our specialized support channels are listed below.
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Select the department that best fits your inquiry.
Expect a specialized follow-up within one business day.
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For technical support, billing questions, or account-specific requests, please use the Secure Support Portal inside your dashboard for prioritized handling.
Public Access Channels
Interested in our platform? We're here to guide your journey. Select the appropriate channel below for non-user inquiries.
Technical Support
Direct tech-support is exclusive to active subscribers. Please log in to your account to access our ticketing system and live dev support.
Email Channels
Sales & Partnerships
sales@salnimpms.com
Support & Troubleshouting
support@salnimpms.com
General Inquiries
infos@salnimpms.com
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Radical Transparency.
We believe in setting clear expectations before the first message is even sent. Real-time metrics on how we serve our global community.
Support Status
Average wait: 14 mins
Fast-Lane Support
Our support specialists are on standby. We usually respond to new inquiries in under 2 hours.
Resolution Rate
94% of standard tickets are resolved within the first 24 hours of opening.
What Happens After You Submit?
Our commitment to your request journey.
Request received instantly
You'll get a confirmation email immediately.
Reviewed by experts
Routed to Sales, Support, or Technical teams.
Action or response
Clear answer, fix, or detailed next steps.
Follow-up if needed
We stay with you until it's fully resolved.
* Average response and resolution times are monitored daily and based on the last 30 days of ticket data.
While you wait for us...
Try these immediate fixes for common questions.
Navigate to the Login page and click 'Forgot Password'. You'll receive a secure link via your registered email to create a new one instantly.
Yes! Any upgrades are applied immediately with a pro-rated charge. Downgrades will take effect at the start of your next billing cycle.
First, clear your browser cache and ensure you're on the latest version. If issues persist, check our Status Page for maintenance updates.
We use AES-256 encryption for all data at rest. Our servers are distributed across secure regions to ensure high availability and compliance.
Go to the 'Analytics' tab, select your date range, and click 'Export'. You can choose between CSV, PDF, and XLSX formats.
Yes, our native apps are available for both iOS and Android. You can download them directly from the App Store or Google Play Store.